Support that resolves.
Pazau's AI agents resolve customer conversations end-to-end. They rebook the flight, file the claim and issue the refund, with the controls, audit trail and data boundaries regulated brands require.
- GuardPII detected · booking ref, email → redacted in logs
- Procedure matchedInvoluntary schedule change → Rebook (v14)
- Action · get_bookingSOL-88K2Q · 1 pax · fare class V · 200 ms
- Reasoning…
2,100 companies resolve with Pazau, including
Deflection is a vanity metric. Resolution is the job.
Most AI support tools answer questions. Pazau does the work: it follows your procedures, takes actions in your systems, and shows its reasoning for every decision.
Procedures
Write your SOPs in plain language, the way you'd train a new hire. Pazau follows them step by step, and simulates every change against past conversations before it goes live.
Actions
Connect any system with an API: order management, booking, billing, claims. Pazau issues the refund or rebooks the flight, within limits you set and with approvals where you need them.
Traces
Every AI decision is logged with the procedure it followed, the data it saw, and the actions it took. Your QA team, auditors, and regulators can read them.
One platform for every conversation, AI or human.
Four products on one data model. When a conversation moves from AI to a person, or from chat to voice, the context goes with it.
- ReturnsDrafted12mMarcus ReidOrder #CO-29481 arrived damaged
- DeliveryResolved—Aisha KhanCan I change delivery to Friday?
- BillingNeeds human34mTomás RuizRefund still not showing on card
- WarrantySummarized1h+1 (312) 555-0199Voicemail · warranty question
- SalesRouted2hJen ParkBulk order for our team offsite
- PromotionsResolved—Olu AdeyemiPromo code SUMMIT20 not working
Natural voice agents that handle the call or hand it over warm, with the full transcript.
- Where is my order31%−12%
- Returns & exchanges22%+4%
- Damaged on arrival9%+41%
- Promo codes7%−3%
Built for brands where a wrong answer is a regulatory event.
Airlines, insurers, banks, and hospital networks run Pazau because the controls come built in.
- We never train on your data. Model providers keep nothing (zero data retention), and that commitment is in our contract.
- PII is redacted before inference. Card numbers, health data and government IDs never reach a model.
- Your data stays in your region. EU customers are processed and stored in Dublin and Frankfurt.
- You can audit every decision. Traces are immutable, exportable, and retained on your schedule.
- RedactedCard number (PAN) removed before model call
- BlockedResponse contained unapproved medical advice → rewritten
- RoutedEU customer → processed in eu-west-1 (Dublin)
- ApprovedRefund $480 · approved by CX lead J. Alvarez
- HeldLegal threat detected → handed to human with summary
Made for the conversations that can't go wrong.
Rebook 40,000 passengers before the storm clears.
Scheduling, billing, and refills, all under a BAA.
Disputes and card servicing with PCI-safe voice.
First notice of loss in minutes, not hold queues.
Peak season without seasonal hiring.
“We went from business-hours support in four languages to 24/7 in eleven, without adding headcount. Pazau Agent now resolves seven out of ten conversations, and our CSAT went up.”
Works with the systems you already run.
Over 120 prebuilt connectors, plus Actions that call any REST or GraphQL API. You can deploy in weeks without replacing your helpdesk.
Notes on resolution.
Introducing Pazau Agent 3
Voice agents under 800ms: our latency budget, line by line
Evaluating agents with simulation: how we test a Procedure before it talks to a customer
See what your team could resolve.
Bring 1,000 of your real conversations. We'll show you, in a 30-minute call, how many Pazau Agent resolves end-to-end.