News from Pazau
Announcements, coverage and media resources. For interviews, data requests or speaker inquiries, email our press team. We reply within one business day.
Announcements
Company, product and trust announcements, newest first.
- Product
Pazau launches Agent 3, with procedures that test themselves before they go live
Simulation against historical conversations, multi-step Actions with approvals, and full voice parity. Beta customers raised median resolution from 61% to 69%.
- Research
Pazau publishes the 2026 AI Resolution Benchmark
Anonymized, aggregated data from 140M conversations shows AI resolution rates by industry and channel, and a 41% median drop in cost per contact.
- Trust
Pazau puts its no-training commitment in every customer contract
The AI Addendum now makes zero data retention with model providers and no foundation-model training on Customer Data a contractual term for every plan.
- Company
One year after its Series C, Pazau passes 2,100 customers and 140 million conversations a year
CEO Amara Osei reflects on what the $85M round led by Northgate Partners paid for: EU residency, Voice, and a team of 420.
- Product
EU data residency is generally available on Pazau
EU customers are now processed and stored in Dublin and Frankfurt, including model inference, contracted through Pazau Ireland Limited.
- Customers
Copperline Outfitters handles peak season with no seasonal hires, as Pazau Agent resolves 71% of conversations
The outdoor retailer absorbed 3.4 times its normal contact volume between Black Friday and Christmas.
- Trust
Pazau achieves ISO/IEC 42001 certification for its AI management system
Pazau joins a small group of AI vendors certified to the international standard for responsible AI development and operation.
- Funding
Pazau raises $85M Series C led by Northgate Partners
The round brings total funding to $142M and will fund EU expansion, Pazau Voice, and the AI research team.
Coverage
Selected stories about Pazau and the shift from deflection to resolution.
“Pazau's Agent 3 makes support bots prove themselves before they ship”
“Why Pazau wants vendors to agree on what 'resolved' means”
“The AI startups quietly replacing the contact-center playbook”
“Pazau bets on Dublin as European buyers demand AI that stays in the EU”
“Pazau's CEO on pricing AI by the resolution, not the seat”
“Pazau raises $85M to build AI support agents that actually close tickets”
Everything you need to write about Pazau.
Logos, the official company description, and facts you can quote. Figures are current as of September 2026.
Logo and name
- Write the name as “Pazau” in text. The lowercase wordmark is for the logo only.
- Don't recolor, stretch or add effects to the mark. Leave clear space equal to the mark's corner radius.
- It's pronounced pah-ZOW.
About Pazau
Pazau is the AI customer support platform for regulated, high-volume brands. Its AI agents resolve customer conversations end-to-end across chat, email, messaging and voice, following each company's own procedures and taking actions in its systems, with the controls, audit trail and data boundaries that airlines, insurers, banks, healthcare providers and retailers require. Pazau handles more than 140 million conversations a year for about 2,100 companies, including Copperline Outfitters, Vasa Mobility, Meridian Mutual and Solstice Travel. Founded in 2019, Pazau is headquartered in San Francisco with offices in New York, London and Dublin. Learn more at pazau.com.
- Founded
- 2019, San Francisco
- Headquarters
- 350 Brannan Street, San Francisco
- Offices
- San Francisco, New York, London, Dublin
- Employees
- ~420
- Customers
- ~2,100
- Conversations
- 140M+ per year
- AI resolution
- 67% average, 58% enterprise median
- Funding
- $142M total; $85M Series C (March 2025), led by Northgate Partners
Press contact
For interviews with our leadership, customer introductions, or benchmark data requests, email press@pazau.com. Customer and security inquiries go to support@pazau.com and security@pazau.com.
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