Pricing
Only pay when it resolves.
A seat for each person on your team, plus a flat fee for each conversation Pazau Agent closes on its own. Handoffs, drafts, and deflections are never billed as resolutions.
Billed annually. Resolutions are billed monthly in arrears.
Growth
Teams up to 50 agentsEverything a support team needs to put AI on the front line.
$89per seat
per month
per month
+ per AI resolution$0.90
Start with GrowthIncludes
- Pazau Inbox: email, chat, WhatsApp, SMS, social
- Pazau Agent with up to 25 live Procedures
- Actions for 30+ prebuilt integrations
- Copilot drafts, summaries and next-best-action
- Auto-QA on 100% of AI conversations
- Traces retained for 90 days
- US data residency
Most popular
Business
Scaling support organizationsFor scaling support orgs that need controls, sandboxes and voice.
$149per seat
per month
per month
+ per AI resolution$0.75
Book a demoEverything in Growth, plus
- Unlimited Procedures with simulation on past conversations
- Custom Actions from any REST or GraphQL API
- Approval thresholds and spend limits per Action
- Pazau Voice and Insights available as add-ons
- SAML SSO, SCIM, and custom roles
- Full sandbox environment
- HIPAA available with a BAA
- 99.9% uptime SLA
Enterprise
Regulated and high-volume brandsFor regulated brands with residency, audit and procurement requirements.
Custom
+ per AI resolutionVolume pricing
Talk to salesEverything in Business, plus
- EU data residency (Dublin and Frankfurt)
- BAA, custom DPA, and AI Addendum
- Committed-volume resolution pricing
- 99.95% uptime SLA
- Dedicated CSM and technical account manager
- Trace retention on your schedule, SIEM export
- Annual audit reports and security review support
Agent-only
Keep your helpdeskPut Pazau Agent in front of Zendesk, Salesforce Service Cloud, ServiceNow, or your own tooling. Procedures, Actions, Guard and Traces included. No seats.
$0.99per resolution
$30k minimum annual commit
Talk to sales$30k minimum annual commit
Read-only and builder seats are freeSOC 2 Type II and ISO 42001 on every planWe never train on your dataPrices in USD, excluding taxes
How resolution pricing works
Deflection is free to claim. Resolution is what we bill.
Most AI support tools charge per conversation or per message, whether or not the customer's problem was solved. We charge only when Pazau Agent closes the issue, and we prove it with a Trace.
No handoff
Closed without a person stepping in
No reopen
Not reopened on any channel
72 hours
Window before the resolution is final
Billed as a resolution
- Pazau Agent closed the conversation without a human handoff
- The customer did not reopen it, on any channel, within 72 hours
- It happened in production, not in a sandbox or simulation
Never billed
- Any conversation handed to a person, even after AI did most of the work
- Conversations the customer abandons before the agent replies
- Spam, duplicates, and auto-replies Guard filters out
- Copilot drafts and summaries your team uses in the Inbox
Invoice INV-2026-09 · Copperline OutfittersAug 1 – Aug 31
Conversations118,406
Handed to a personnot billed33,021
Reopened within 72hvoided1,212
AI resolutions× $0.7584,173
Resolution total · every line links to a Trace$63,129.75
Resolution cost calculator
Estimate your monthly resolution spend.
Conversations × expected resolution rate × price per resolution. Your proof of value replaces the estimate with a measured rate.
Plan
40,000
Across chat, email, messaging and voice.67%
Pazau Agent averages 67% across customers. The enterprise median is 58%.$6.50
Fully loaded: salary, benefits, tooling, and management overhead.Estimated resolution spend
$20,100/ month
40,000 × 67% × $0.75 = $20,100
- AI resolutions / month
- 26,800
- Handed to your team / month
- 13,200
- Annual resolution spend
- $241,200
- Same volume handled by humans
- $174,200
Estimated monthly savings on resolved conversations
$154,100
Seat fees are separate. Conversations handed to a person are never billed as resolutions.
Compare plans
Every feature, side by side.
| Compare plans | Growth | BusinessPopular | Enterprise |
|---|---|---|---|
| Pazau Agent | |||
| AI resolution price | $0.90 | $0.75 | Volume pricing |
| Live Procedures | 25 | Unlimited | Unlimited |
| Procedure simulation on past conversations | 200 per run | 2,000 per run | 10,000 per run |
| Prebuilt Actions (Shopify, Salesforce, Stripe…) | |||
| Custom Actions from OpenAPI, REST or GraphQL | |||
| Approval thresholds and spend limits | Global | Per Action | Per Action and per team |
| Languages | 45+ | 45+ | 45+ |
| Channels: chat, email, WhatsApp, SMS, social | |||
| Voice channel | Add-on | ||
| Version history and rollback for Procedures | 30 days | 1 year | Unlimited |
| Pazau Inbox | |||
| Omnichannel shared inbox | |||
| Copilot drafts, summaries, next-best-action | |||
| Skills-based and load-balanced routing | |||
| SLA policies | 3 | Unlimited | Unlimited |
| Collision detection and macros | |||
| Customer 360 sidebar | Basic | Custom fields and Actions | Custom fields and Actions |
| Workforce views and occupancy | |||
| Pazau Insights | |||
| Auto-QA coverage | AI conversations | 100% of conversations | 100% of conversations |
| Custom QA scorecards | 1 | 10 | Unlimited |
| Contact driver analysis | |||
| CSAT prediction | |||
| Compliance monitoring | Add-on | ||
| Data export to Snowflake, BigQuery, Databricks | |||
| Pazau Guard and security | |||
| PII redaction before inference | |||
| Zero data retention with model providers | |||
| Never trains foundation models on your data | |||
| Traces retention | 90 days | 1 year | Custom, with SIEM export |
| SAML SSO and SCIM | |||
| Custom roles and permissions | |||
| Audit log API | |||
| HIPAA with a signed BAA | Available | ||
| Data residency | US | US | US or EU (Dublin, Frankfurt) |
| Custom DPA and AI Addendum | |||
| PCI DSS pause-and-resume for Voice payments | Add-on | ||
| Platform and support | |||
| REST API and webhooks | |||
| Sandbox environment | Multiple sandboxes | ||
| API rate limit (reads) | 600 req/min | 1,200 req/min | Custom, up to 10,000 req/min |
| Uptime SLA | 99.9% | 99.95% | |
| Support | Email and chat | 24/7 chat, 1h P1 response | 24/7, 15m P1 response |
| Dedicated CSM and TAM | |||
| Implementation | Self-serve and guided | Guided onboarding | Dedicated deployment team |
Enterprise
Paper your legal team can sign.
Enterprise agreements come with the terms regulated buyers ask for, already written into our standard paper.
- EU data residency through Pazau Ireland Limited, processed and stored in Dublin and Frankfurt.
- A BAA, a DPA and an AI Addendum that commit, in writing, that we never train foundation models on your data.
- 99.95% uptime SLA with service credits, plus breach notification within 72 hours.
- Security review support: SOC 2 Type II, ISO 27001, 27701 and 42001 reports, and a named CISO contact.
Pricing FAQ
Questions buyers ask.
Something else? Email sales@pazau.com and a solutions engineer will reply within one business day.
What exactly counts as a resolution?+
A conversation Pazau Agent closes with no human handoff, which the customer doesn't reopen on any channel within 72 hours. If they come back on day two about the same issue, the original resolution is voided and never billed. Every billed resolution links to its Trace, so you can audit the invoice line by line.
What if the AI does most of the work and a person finishes it?+
It isn't a resolution, so you don't pay the resolution fee. The agent's seat covers that conversation. We price this way on purpose: we only earn the per-resolution fee when the customer's issue is actually closed.
Is a multi-intent conversation billed more than once?+
No. One conversation is one resolution at most, whether the customer asked about one order or rebooked three flights and updated their address along the way.
Who needs a seat?+
Anyone who replies to customers, handles escalations, or approves Actions in Pazau Inbox. Admins who only build Procedures and read-only viewers (QA, legal, finance) are free and unlimited on every plan.
How does Agent-only work?+
Agent-only is Pazau Agent without the Inbox. It runs in front of your existing helpdesk (Zendesk, Salesforce Service Cloud, ServiceNow and others) and hands off into it. It's $0.99 per resolution with a $30,000 minimum annual commit, and there are no seat fees.
Can I set a budget cap on resolutions?+
Yes. Admins can set a monthly resolution budget per brand or workspace. When you reach it, Pazau Agent keeps working and alerts you, or hands everything to your team, depending on the rule you choose. You're never billed past a hard cap.
How are Voice and Insights priced?+
Calls Pazau Voice resolves are billed like any other AI resolution on your plan, plus telephony minutes at cost if Pazau provides the carrier. Transferred calls are never billed as resolutions. Insights QA and contact drivers are on every plan; compliance monitoring is an add-on on Business and included on Enterprise.
Do you discount for annual commitments or nonprofits?+
Annual billing is 20% cheaper than monthly for seats. Enterprise agreements include committed-volume resolution pricing. We also offer nonprofit and early-stage startup pricing; ask sales@pazau.com.
What happens at renewal?+
Our standard agreement is a 12-month term that auto-renews, with 60 days' notice to cancel and renewal increases capped at 7%. The full terms are in our Subscription Agreement.
Is there a free trial?+
Growth includes a 14-day trial with a sandbox and 500 simulated resolutions. For Business and Enterprise, we run a proof of value on 1,000 of your real historical conversations before you sign.
Bring your conversations. We'll price the resolutions.
Send us 1,000 historical conversations. In a 30-minute call we'll show you how many Pazau Agent resolves, and exactly what that costs.