Integrations

Plugged into the systems that run your business.

120+ prebuilt connectors for the CRMs, reservation systems, EHRs, claims platforms, and payment processors your support team already depends on. Anything else with an API becomes an Action in an afternoon.

Book a demo Read the developer docs

120+ prebuilt connectorsOpenAPI importScoped OAuth credentialsPer-Action spend limits

SSalesforce

AAmadeus

EEpic

GGuidewire

SShopify

SStripe

TTwilio

SSnowflake

Action runtime

120+

prebuilt connectors across 12 categories

900+

prebuilt Actions: read, write, and approve

11 min

median time to import an OpenAPI spec and run a first Action

credentials exposed to the model. Secrets stay in the vault.

The most-deployed connectors.

A selection of 44 of our 120+ connectors across 12 categories. Every connector ships with typed Actions, scoped permissions, and Trace logging.

44 integrationsActionsChannelSyncSSO

SActions
Salesforce
CRM
Read accounts and cases, write case updates, and log every AI resolution as an activity.
HSync
HubSpot
CRM
Sync contacts and deal stage so Pazau Agent knows who is a VIP before the first reply.
MDActions
Microsoft Dynamics 365
CRM
Customer 360 in the Inbox sidebar, plus case create and update Actions.
ZChannel
Zendesk
Helpdesk
Run Pazau Agent on Zendesk tickets without migrating. Handoffs land in your existing views.
SActions
ServiceNow
Helpdesk
Open and update CSM cases, and attach the full Trace to every handoff.
FChannel
Freshdesk
Helpdesk
Bring Freshdesk tickets into Pazau, or run Agent in place and sync status back.
SSChannel
Salesforce Service Cloud
Helpdesk
Agent resolves in Service Cloud; unresolved cases route with summary and next step.
SActions
Shopify
Commerce
Order lookup, address edits, returns, refunds, and discount codes, within limits you set.
SCActions
Salesforce Commerce Cloud
Commerce
Order status, cancellations, and appeasements for enterprise storefronts.
BActions
BigCommerce
Commerce
Order and customer lookups, returns, and store credit.
LRActions
Loop Returns
Commerce
Start exchanges and returns in-conversation, with label generation.
NActions
Narvar
Commerce
Carrier-level tracking and delivery promises for WISMO conversations.
NActions
NetSuite
Commerce
Sales orders, RMAs, and invoice status from your ERP.
AActions
Amadeus
Travel & PSS
PNR retrieve, reshop, rebook, and ticket reissue on Altéa and GDS content.
SActions
Sabre
Travel & PSS
Booking lookup, schedule-change handling, and exchanges via Sabre APIs.
NActions
Navitaire
Travel & PSS
Rebooking and ancillaries for low-cost carrier reservation systems.
OOActions
Oracle OPERA Cloud
Travel & PSS
Reservation changes, room upgrades, and folio lookups for hotels.
EActions
Epic
Healthcare & EHR
Scheduling, referrals, and MyChart account help over FHIR R4, under a BAA.
OHActions
Oracle Health (Cerner)
Healthcare & EHR
Appointment booking and patient demographics via FHIR APIs.
AActions
athenahealth
Healthcare & EHR
Appointments, patient balances, and refill request routing.
GActions
Guidewire
Insurance core
FNOL intake into ClaimCenter, policy lookup in PolicyCenter, billing status.
DCActions
Duck Creek
Insurance core
Policy servicing, endorsements, and claim status for P&C carriers.
MActions
Majesco
Insurance core
Policy and billing inquiries for L&A and P&C lines.
SActions
Stripe
Payments
Refunds, subscription changes, and invoice lookups with per-Action spend limits.
AActions
Adyen
Payments
Refunds, payment status, and dispute lookups across markets.
BActions
Braintree
Payments
Transaction search and refunds for PayPal and card payments.
TChannel
Twilio
Telephony
Voice, SMS, and WhatsApp through your Twilio account. Keep your numbers.
GCChannel
Genesys Cloud
Telephony
Pazau Voice as the front door, with warm transfer into Genesys queues.
ACChannel
Amazon Connect
Telephony
Drop Pazau Voice into contact flows; transfer with attributes and transcript.
STChannel
SIP trunking
Telephony
Bring any carrier over SIP/TLS with SRTP. No number porting required.
WBChannel
WhatsApp Business
Messaging
Templates, rich replies, and 24-hour session handling, managed in the Inbox.
AMChannel
Apple Messages for Business
Messaging
List pickers, Apple Pay requests, and authentication in iMessage.
FMChannel
Facebook Messenger & Instagram
Messaging
DMs and comments from Meta surfaces in one queue.
GBChannel
Google Business Messages
Messaging
Conversations started from Search and Maps, routed like any chat.
SSync
Snowflake
Data & Analytics
Conversations, QA scores, and Traces delivered to your warehouse every 15 minutes.
BSync
BigQuery
Data & Analytics
Scheduled exports of conversation and resolution tables.
SSync
Segment
Data & Analytics
Send resolution and CSAT events; read traits to personalize replies.
DSync
Databricks
Data & Analytics
Delta Sharing of Insights tables for your own models and BI.
OSSO
Okta
Identity
SAML SSO and SCIM provisioning, with group-to-role mapping.
MESSO
Microsoft Entra ID
Identity
SSO, SCIM, and conditional access for agents and admins.
AActions
Auth0
Identity
Verify end customers in the Messenger with your existing login.
SActions
Slack
Collaboration
Approval requests, escalations, and daily Insights digests in channels.
MTActions
Microsoft Teams
Collaboration
Approve refunds and credits from Teams; swarm on tricky conversations.
JActions
Jira
Collaboration
File bugs from conversations with the transcript and customer context attached.

Build your own with Actions

If it has an API, Pazau can use it.

Point Pazau at an OpenAPI spec or describe a REST endpoint. Each operation becomes a typed Action that Procedures can call, with limits and approvals you control.

Import OpenAPI 3.x or Postman. Pazau generates one Action per operation, with parameter schemas and descriptions.
Secrets never reach the model. OAuth 2.0, API keys, and mTLS live in the Pazau vault and are injected at call time.
Guardrails on every write. Spend limits, approval thresholds, and rate caps are set per Action, not per prompt.
Test before you ship. Run Actions against your sandbox and simulate Procedures on past conversations.

Actions documentation →OpenAPI import guide →

parcel-ops.openapi.yaml

yaml

# Your existing spec. Pazau reads it as-is.
openapi: 3.1.0
paths:
  /shipments/{tracking_id}/redeliver:
    post:
      operationId: schedule_redelivery
      summary: Book a new delivery window for a missed parcel
      x-pazau:
        effect: write          # requires confirmation from customer
        rate_limit: 5/conversation
        approval: none
      requestBody:
        required: [window_start, window_end]

Imported · 14 operations → 14 Actions · 2 flagged as writes

Terminal

bash

$ curl -X POST https://api.pazau.com/v1/actions/import \
    -H "Authorization: Bearer $PAZAU_API_KEY" \
    -F "spec=@parcel-ops.openapi.yaml" \
    -F "auth=oauth2:parcel-ops-prod" \
    -F "environment=sandbox"

{
  "imported": 14,
  "actions": ["get_shipment", "schedule_redelivery", "update_drop_location", …],
  "writes_requiring_review": ["issue_credit", "cancel_shipment"],
  "environment": "sandbox"
}

Built to the same standard

Every connector gets the controls your security team asks about.

Prebuilt or custom, every integration runs through the same Action runtime. That means one permission model, one audit trail, and one place to turn things off.

Least-privilege credentials

Connectors request only the scopes their Actions need. Read-only by default; writes are opt-in per Action.

Pazau Guard in the loop

PII is redacted from Action responses before the model sees them. Card numbers and health identifiers stay tokenized.

Limits and approvals

Cap refunds at $250, require a CX lead above that, and stop any Action after five calls in one conversation.

Typed and versioned

Action schemas are versioned with your Procedures. Roll back a connector change as easily as a copy edit.

Region-pinned execution

EU workspaces call your systems from eu-west-1 (Dublin) and eu-central-1 (Frankfurt). Data does not leave the region.

Private connectivity

Reach on-premise PSS, EHR, and core systems over AWS PrivateLink, IP allowlists, or a site-to-site VPN.

FAQ

Integration questions.

Need a connector we don't list? Email partners@pazau.com.

Explore the developer platform

Do I have to replace my helpdesk to use Pazau Agent?+

No. Pazau Agent runs on top of Zendesk, Salesforce Service Cloud, ServiceNow, and Freshdesk. It resolves what it can and hands the rest to your existing queues with a summary and the full Trace. Many customers move to Pazau Inbox later; none have to.

Are integrations included in every plan?+

All prebuilt connectors and custom Actions are included on Growth, Business, and Enterprise. Private connectivity (PrivateLink, VPN) and on-premise connectors for PSS, EHR, and insurance core systems are available on Enterprise.

How do you handle credentials?+

Credentials are encrypted with AES-256 in a dedicated vault, scoped per workspace and environment, and injected at call time. The model never sees tokens, keys, or raw secrets, and every use is logged in the Trace.

Can Actions call internal APIs that aren't on the public internet?+

Yes. Enterprise workspaces can reach internal services through AWS PrivateLink, a site-to-site VPN, or a lightweight relay you run inside your network. Calls originate from fixed IP ranges you can allowlist.

What happens when a connected system is down?+

Actions have per-call timeouts and retries with backoff. If a system stays unavailable, Procedures fall back to the path you define, usually a handoff with context, so customers aren't told something that isn't true.

Can I stream Pazau data into my warehouse?+

Yes. Snowflake, BigQuery, and Databricks connectors deliver conversations, QA scores, resolution outcomes, and Traces on a 15-minute cadence. Webhooks cover anything real-time.

Bring your stack. We'll bring the connectors.

Tell us which systems your agents touch every day. In a 30-minute call we'll map them to prebuilt connectors and Actions.

Book a demo See pricing