Our paper, in the open.

The master terms that govern every Pazau subscription: access rights, Customer Data, AI Features, fees, liability, and how our addenda fit together.

How Pazau processes personal data on your behalf: GDPR, UK GDPR, Swiss FADP and CCPA/CPRA terms, international transfers, sub-processors, breach notification, and our technical and organizational measures.

How Pazau's AI Features handle Customer Data: no training of foundation models, zero data retention with model providers, customer-owned Outputs, human oversight, Traces, and EU AI Act commitments.

Pazau's uptime commitments (99.9% Business, 99.95% Enterprise), how we measure them, the service credits you receive if we miss them, and our support response targets.

Pazau's HIPAA Business Associate Agreement for Business and Enterprise customers that are covered entities or business associates, covering permitted uses of PHI, safeguards, breach notification within 72 hours, and subcontractors.

Pazau's contractual security commitments: encryption, access control, testing, vulnerability management, resilience, incident response, certifications, and customer security reviews.

Pazau's standard two-way NDA for evaluations, security reviews, and commercial discussions before a subscription is signed.

How Pazau supports customers: Standard, Premium, and Enterprise support tiers, channels and hours, severity definitions, response targets, and escalation paths.

How Pazau collects, uses, shares, and protects personal information about website visitors, prospects, event attendees, and the people who use Pazau accounts, and the choices you have.

The cookies and similar technologies used on pazau.com and in the Pazau messenger, what each one does, how long it lasts, and how to control them.

The authoritative list of third parties and Pazau affiliates that process Customer Data on Pazau's behalf, what they process, where, and under which transfer mechanism.

The rules for using Pazau Inbox, Agent, Voice, and Insights, including AI-specific requirements for disclosure, human oversight, and regulated decisions.

The principles and practices Pazau uses to build, evaluate, and operate AI agents that talk to our customers' customers, from red-teaming and bias testing to human oversight and EU AI Act readiness.

How to report security vulnerabilities in Pazau, what is in scope, our safe harbor for good-faith research, bug bounty rewards, and our response timelines.

The terms that govern your use of pazau.com, docs.pazau.com, and Pazau's other public websites, including content, the site assistant, and downloads.

Pazau's commitment to WCAG 2.2 AA for pazau.com, the Pazau app, and the Pazau messenger your customers use, with our current conformance status, known limitations, and VPAT.

How customers, partners, developers, and press may use the Pazau name, logo, and product marks, and what requires our permission.

How to report copyright infringement on Pazau's websites or in content hosted on the Pazau platform, how to submit a counter-notice, and our repeat infringer policy.