Every customer conversation, resolved. Not deflected.
Pazau builds AI customer support for companies that can't afford to get it wrong: airlines, insurers, hospital networks, banks and the brands their customers rely on every day.
It started with a flight that never got rebooked.
In 2019, Amara Osei was leading product for the messaging line of a large customer-experience suite. Her team shipped a chatbot that, by every dashboard, was a success: 70% of conversations never reached a human.
Then she read the transcripts. Most of those customers hadn't been helped. They had given up. One passenger asked to be rebooked eleven times and was sent the same help-center article eleven times. The bot had deflected the conversation and the problem was still there.
Lukas Varga had spent six years running infrastructure at a large payments company, where a system that does the wrong thing quietly is worse than one that fails loudly. His view was that an AI agent should be held to the same standard as a payments API. It should take real actions, stay inside hard limits, and leave an audit trail a regulator can read.
They started Pazau that summer with one design rule: measure resolution, not deflection. A conversation only counts when the refund is issued, the claim is filed or the flight is rebooked, and the customer doesn't come back about it.
Seven years later that rule still decides what we build. Pazau Agent resolves 67% of conversations end-to-end on average, and every one of those decisions comes with a trace your team can read.
From one inbox to 140 million conversations a year.
- 2019
Founded in San Francisco
Amara Osei and Lukas Varga start Pazau with a $3M seed round. The first product is a shared inbox with an AI drafting assistant for a single airline customer.
- 2021
Series A
A $14M Series A funds Pazau Inbox and the first version of Actions. Pazau crosses 300 customers, most of them in travel and retail.
- 2023
Series B and Pazau Agent
A $40M Series B. Pazau Agent launches with Procedures and Traces, and resolves 41% of conversations end-to-end in its first quarter.
- 2024
EU entity in Dublin
Pazau Ireland Limited opens at Hanover Quay. EU customers get in-region processing in Dublin and Frankfurt, and a dedicated Data Protection Officer.
- 2025
$85M Series C
Northgate Partners leads an $85M Series C, bringing total funding to $142M. Pazau Voice and Pazau Insights reach general availability.
- 2026
Pazau Agent 3
Agent 3 adds multi-step Actions with approval chains and voice-native reasoning. The average resolution rate across customers reaches 67%.
Five principles we actually use to make decisions.
These aren't posters. They come up in design reviews, incident retros and pricing debates every week.
Resolved, not deflected
We measure success by the conversations that end with the customer's problem fixed. A bot that says 'I can't help with that' more politely is not progress.
Controls come first
Guardrails, redaction and approvals ship in the same release as the capability they govern. A feature isn't done until a CISO can sign off on it.
Show the reasoning
Every AI decision gets a trace a person can read. We hold ourselves to the same standard in writing: decisions, trade-offs and incidents are documented and shared.
Read the transcripts
Everyone at Pazau, from the CEO to new engineers, reviews real conversations every week. Dashboards summarize. Transcripts show you what actually happened.
Earn the next contract
Our customers renew because the numbers hold up, not because switching is hard. We publish our paper, our uptime and our benchmark so they can check.
We hire people who already work this way. If that sounds like you, we have roles open across all four offices.
View careersThe team accountable for every conversation.
Led product for a large CX suite's messaging line before starting Pazau. Stanford CS. Still reads 50 customer transcripts every Friday.
Ran core infrastructure at a large payments company, where five nines was the floor. Built Pazau's Actions runtime and Traces pipeline.
Leads the research and evaluation teams behind Pazau Agent. Her team built the resolution benchmark we publish every year.
Took two usage-priced infrastructure companies through growth rounds. Owns pricing, finance, and the path to profitability.
Built enterprise sales teams selling into airlines, insurers, and banks. Runs sales across North America and EMEA.
Leads a four-person legal team that negotiates around 4,000 contracts a year. Wrote most of the paper on our legal hub.
Owns security, compliance, and Pazau Guard's control framework. Previously led security programs for regulated healthcare platforms.
Runs brand, product marketing, and demand generation. Believes the best marketing asset is a customer's resolution rate.
Based in Dublin. Oversees GDPR compliance, EU data residency, and every DPA we sign with European customers.
$142M raised from investors who back infrastructure for the long run.
In March 2025, Northgate Partners led our $85M Series C to expand Pazau Agent, EU operations and our voice platform.
Four offices, two legal entities, one team.
Pazau, Inc. is a Delaware corporation. Pazau Ireland Limited contracts with our EU customers and runs EU data residency.
San Francisco
Product, engineering, AI research, and G&A
New York
Enterprise sales, solutions, and customer success
London
UK and Nordics sales, forward deployed engineering
Dublin
EU customers, data protection, and EU-region operations
See what your team could resolve.
Bring 1,000 of your real conversations. We'll show you, in a 30-minute call, how many Pazau Agent resolves end-to-end.