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336 guides for admins, builders, and agents, written by the team that deploys Pazau for airlines, insurers, and retailers.
Find the right guide.
Getting started
Workspace setup, channels, importing history, and your first Procedure.
Agent & Procedures
Writing SOPs, simulation, versioning, tone, languages, and handoff rules.
Actions
OpenAPI import, auth, approval thresholds, spend limits, and testing.
Inbox
Routing, SLAs, macros, collision detection, and Copilot for agents.
Voice
Numbers and SIP trunks, IVR migration, warm transfer, PCI pause.
Insights
QA scorecards, contact drivers, CSAT prediction, and exports.
Admin & Security
SSO, SCIM, roles, Pazau Guard, data residency, and audit logs.
Billing
Seats, resolution billing, invoices, budgets, and plan changes.
Popular articles
Updated weekly- 01Write your first Procedure in 15 minutesAgent & Procedures · 6 min read
- 02Import an OpenAPI spec to create ActionsActions · 8 min read
- 03Set approval thresholds and spend limits on refundsActions · 5 min read
- 04Simulate a Procedure change against past conversationsAgent & Procedures · 7 min read
- 05How resolutions are counted on your invoiceBilling · 4 min read
- 06Configure SAML SSO with Okta or Microsoft Entra IDAdmin & Security · 9 min read
- 07Connect a SIP trunk or Amazon Connect instance to Pazau VoiceVoice · 11 min read
- 08Build a custom QA scorecard for regulated conversationsInsights · 7 min read
- 09Route by language, tier, and intent with skills-based routingInbox · 6 min read
- 10Choose US or EU data residency for a new workspaceAdmin & Security · 3 min read
Guided paths
Admin onboarding checklist
Twelve steps from empty workspace to your first AI resolution, in the order our deployment team runs them.
Agent training: working with Copilot
A 20-minute course for human agents on drafts, summaries, and when to override the next-best-action.
Going live with Voice
Number porting, IVR cutover, and a load-test plan for the first week on the phones.
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