Customer stories
Brands that can't get it wrong, resolving.
Airlines, insurers, credit unions, retailers and mobility operators use Pazau to finish the job on every conversation: the refund issued, the claim opened, the card blocked. Here is how they did it, in their own numbers.
▲Copperline Outfitters◐Vasa Mobility◆Meridian MutualLumen & Oak▣ParcelwiseHarbor & Pine HotelsFieldhouse Fitness∞Tandem Credit Union◉Orbitel✺Solstice Travel▲Copperline Outfitters◐Vasa Mobility◆Meridian MutualLumen & Oak▣ParcelwiseHarbor & Pine HotelsFieldhouse Fitness∞Tandem Credit Union◉Orbitel✺Solstice Travel
Featured storyMobility · Europe (EU data residency)
◐Vasa MobilityVasa Mobility went 24/7 in 11 languages, and CSAT went up
“We went from business-hours support in four languages to 24/7 in eleven, without adding headcount. Pazau Agent now resolves seven out of ten conversations, and our CSAT went up.”
73%
AI resolution rate
11
languages, 24/7
+9 pts
CSAT in six months
Stories
Resolution, industry by industry.
Every number here comes from the customer's own reporting in Pazau Insights, reviewed with their team before publication.
▲Copperline OutfittersRetail & e-commerce
71%
AI resolution rate
Copperline Outfitters ran peak season without a single seasonal hire
Read the story◆Meridian MutualInsurance
100%
of claims calls QA-scored
Meridian Mutual takes first notice of loss by voice, and QA-scores every call
Read the story▣ParcelwiseLogistics
4M
conversations a year
Parcelwise answers 4 million where-is-my-parcel questions a year, without a hold queue
Read the storyLumen & OakRetail & e-commerce
−38%
cost per contact
Lumen & Oak cut cost per contact 38% by automating delivery exceptions
Read the story∞Tandem Credit UnionFinancial services
58%
of card dispute intakes completed by AI
Tandem Credit Union moved card disputes to PCI-compliant voice, and kept every Reg E clock
Read the story✺Solstice TravelTravel
78%
of disruption rebookings resolved by AI
Solstice Travel rebooks stranded travelers in minutes, even when the whole network goes down
Read the storyHarbor & Pine HotelsHospitality
69%
of reservation conversations resolved by AI
Harbor & Pine Hotels lets guests change a reservation in one message, across 58 properties
Read the storyAcross all customers
What 2,100 support teams see with Pazau.
67%
of conversations resolved end-to-end by Pazau Agent, on average
140M+
customer conversations handled every year
−41%
median cost per contact in year one
2,100
companies, from 20-seat teams to global contact centers
In their words
From hotel front desks to telecom port-ins.
Harbor & Pine Hotels
“Date changes, room upgrades and late checkouts used to sit in an email queue for a day. Now Pazau makes the change in our reservation system in under a minute, within the rate rules we set.”
69%of reservation conversations resolved by AI
Fieldhouse Fitness
“Cancellation is the conversation regulators care about most. Pazau follows our click-to-cancel flow exactly: one retention offer, then the cancellation, with a trace for every member.”
100%of cancellations completed on first request
◉Orbitel
“Port-ins used to take three contacts and a callback. Pazau checks eligibility, validates the transfer PIN and submits the port in a single conversation.”
−44%contacts per port-in
✺Solstice Travel
“When a storm grounds a hub, thousands of our travelers need a new flight at once. Pazau Agent rebooks them inside Amadeus while our team handles the families and the edge cases.”
78%of disruption rebookings resolved by AI
Your story starts with 1,000 conversations.
Send us a sample of real conversations. In a 30-minute call, we'll show you how many Pazau Agent resolves end-to-end, and what that does to your cost per contact.