Build the support layer the world's most careful brands trust.
We're about 420 people across San Francisco, New York, London and Dublin, building AI agents that rebook flights, file claims and resolve disputes, with controls a regulator can read.
High standards, low drama.
Our customers run support where a wrong answer becomes a complaint to a regulator. We hold our own work to the same bar, and we keep the process light enough to ship every week.
Transcript Fridays
Every Friday, everyone at Pazau reads 25 real customer conversations, redacted and with consent. Engineers find bugs there. Designers find their next project there.
Written by default
Decisions start as a two-page doc with the options we didn't choose. Nobody has to have been in the meeting to understand why.
Own it in production
Teams run what they build. Every engineer joins an on-call rotation after 90 days, with a weekly stipend and a blameless retro culture.
Hybrid, not remote-by-accident
Office teams meet in person Tuesday through Thursday. Remote roles are listed as remote, and those teammates visit an office every quarter.
Taking care of the people who take care of support.
Benefits vary slightly by country. These are the highlights.
Health, fully covered
Medical, dental and vision for you and your dependents. We pay 100% of premiums in the US and provide private cover in Ireland and the UK.
Meaningful equity
Every offer includes equity, and you get a 10-year window to exercise options after you leave.
Parental leave
16 weeks fully paid in the US and 26 weeks in Ireland and the UK, for every parent, plus a phased return.
Real time off
Four weeks of PTO in the US and 27 days in Europe, plus a company-wide week off at the end of December.
Learning budget
$2,000 or €2,000 a year for courses, books and conferences, and travel covered when you're speaking.
Setup that works
Your choice of laptop, a $1,000 home-office budget and a monthly stipend for AI tools.
Twice-yearly offsites
The whole company meets twice a year, most recently in Lisbon and Lake Tahoe.
Retirement
401(k) with a 4% match in the US, and pension matching up to 6% in Ireland and the UK.
Five steps, about three weeks, and no surprises.
You hear back within three business days after every stage. Everyone who reaches final interviews gets written feedback, whatever the outcome.
- 0130 min
Recruiter call
We cover the role, compensation and timeline, and answer your questions before we ask ours.
- 0245 min
Hiring manager
A conversation about work you're proud of and the problems the team owns right now.
- 0360–120 min
Work sample
A realistic exercise, such as paired coding, a system design or a redline, based on real Pazau work. Take-homes are paid.
- 043–4 hours
Final interviews
Meet the people you'd work with every day, including one cross-functional partner.
- 0530 min
Founder chat and offer
A conversation with Amara or Lukas, and references. Offers go out within five business days.
13 open roles across 7 teams.
Don't see your role? Send a note to careers@pazau.com. We read every one.
Engineering
4 open roles
- Staff Software Engineer, VoiceSan Francisco or Remote (US)Full-time$245,000 – $310,000
- Senior Software Engineer, Actions PlatformSan Francisco or New YorkFull-time$205,000 – $260,000
- Forward Deployed EngineerNew York or LondonFull-time$190,000 – $235,000 (New York)
- Security Engineer, GRCSan Francisco or Remote (US)Full-time$185,000 – $230,000
AI Research
2 open roles
Product & Design
1 open role
Sales
2 open roles
Customer Success
2 open roles
Marketing
1 open role
Pazau is an equal opportunity employer. We don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in line with the San Francisco Fair Chance Ordinance.
If you need an accommodation at any point in the process, email careers@pazau.com and we'll make it happen. US salary ranges are listed in good faith and reflect base pay for the role's location.
Come read the transcripts with us.
13 open roles across San Francisco, New York, London and Dublin, on a team that holds AI to the standard of a payments API.