About the role
The people who configure Pazau Agent aren't engineers. They are CX operations managers who know their company's refund policy by heart and need to trust that the AI will follow it. You'll design the tools they use to write Procedures, test changes in simulation, read Traces and approve Actions. You'll also design the conversation surfaces their customers see in chat, WhatsApp and voice.
The base salary range for this role is $170,000 – $215,000. Final offers depend on level and location, and every offer includes equity.
What you'll do
- Own end-to-end design for the Procedure editor, simulation and Traces, from research through shipped, polished UI
- Run research with CX teams at customers like Copperline Outfitters and Harbor & Pine Hotels
- Make the agent's reasoning legible: design how a 40-step trace reads to a QA analyst, an auditor and a support leader
- Contribute to our design system and prototype in code when a static mock won't answer the question
What you'll bring
- 5+ years of product design for complex B2B software
- A portfolio showing depth in interaction design and information architecture, not only visual polish
- Experience designing for AI features, including uncertainty, explanation and human override
- Comfort working in Figma and in code alongside engineers
Nice to have
- Designed tools for operations, support or compliance teams
- Prototyping with React or SwiftUI
- Background in conversation design
Benefits
- Medical, dental and vision for you and your dependents, with 100% of premiums covered
- Equity in Pazau, with a 10-year exercise window after you leave
- 16 weeks of fully paid parental leave for every parent
- 401(k) with a 4% match
- $2,000 a year for learning, plus conference travel when you're speaking
- Four weeks of paid time off, plus a company-wide week off at the end of December
See the full benefits overview on our careers page.
Our interview process
- Recruiter call (30 min). We walk through the role, compensation and timeline, and answer your questions first.
- Hiring manager conversation (45 min). A conversation about work you're proud of and the problems this team owns.
- Portfolio review (90 min). You'll walk us through two projects in depth, including what didn't work. There's no speculative take-home design exercise.
- Final interviews (3–4 hours, virtual or on-site). Three or four conversations with the people you'd work with every day, including one cross-functional partner.
- Founder conversation and references. A 30-minute conversation with Amara or Lukas, then two references you choose.
Most candidates go from first call to offer in three to four weeks. You'll hear back from us within three business days after every stage, and every candidate who reaches final interviews gets written feedback.