About the role
Our EMEA customers include Vasa Mobility, which runs support in 11 languages across 40 cities. Many of them come to Pazau because of EU data residency, which is operated from Pazau Ireland Limited in Dublin. As a Solutions Architect, you're the technical lead in pre-sales. You'll design the architecture, run the proof of value and answer the data-protection questions that decide European deals.
What you'll do
- Lead technical discovery and solution design for enterprise prospects across the EU, UK and Nordics
- Run proofs of value that estimate a prospect's resolution rate from 1,000 of their real conversations
- Present Pazau Guard, EU residency (Dublin and Frankfurt), SCCs and our AI Addendum to CISOs and DPOs, working with Aoife Brennan
- Build demo environments and reference architectures for integrations with Salesforce, SAP and regional telephony providers
What you'll bring
- 5+ years in solutions engineering, solutions architecture or technical consulting for enterprise SaaS
- Hands-on knowledge of APIs, identity (SAML, SCIM) and cloud architecture
- Working knowledge of GDPR and how it shapes enterprise SaaS purchasing
- Excellent presentation skills with both technical and executive audiences
Nice to have
- Fluency in German, French, Swedish or Spanish
- Experience with contact-center or CX platforms
- Familiarity with the EU AI Act
Benefits
- Private health insurance for you and your dependents
- Equity in Pazau, with a 10-year exercise window after you leave
- 26 weeks of fully paid parental leave for every parent
- Pension contribution matched up to 6%
- €2,000 a year for learning, plus conference travel when you're speaking
- 27 days of paid holiday plus public holidays, and a company-wide week off at the end of December
See the full benefits overview on our careers page.
Our interview process
- Recruiter call (30 min). We walk through the role, compensation and timeline, and answer your questions first.
- Hiring manager conversation (45 min). A conversation about work you're proud of and the problems this team owns.
- Technical presentation (60 min). You'll present a solution for a sample prospect to a mixed panel playing their CX, IT and data protection leads.
- Final interviews (3–4 hours, virtual or on-site). Three or four conversations with the people you'd work with every day, including one cross-functional partner.
- Founder conversation and references. A 30-minute conversation with Amara or Lukas, then two references you choose.
Most candidates go from first call to offer in three to four weeks. You'll hear back from us within three business days after every stage, and every candidate who reaches final interviews gets written feedback.