About the role
Enterprise customers get a named Technical Account Manager. You'll be the technical partner for a portfolio of EMEA enterprise accounts after go-live. You'll keep resolution rates climbing, plan expansions into new channels and languages, and make sure nothing surprises the customer's security team.
What you'll do
- Own the technical relationship for 8–12 enterprise accounts across the UK, EU and Nordics
- Run quarterly business reviews built on resolution rate, cost per contact and CSAT
- Plan and lead expansions such as new languages, adding Pazau Voice or new Actions into back-office systems
- Coordinate incident communication and root-cause reviews with our engineering and trust teams
What you'll bring
- 4+ years as a TAM, solutions engineer or technical customer success manager for enterprise SaaS
- Working technical knowledge of APIs, SSO and cloud architecture
- Calm, clear communication, especially when something has gone wrong
- Experience with European enterprise customers and GDPR-driven requirements
Nice to have
- Contact-center or CX platform experience
- A second European language
- Experience with AI or automation deployments
Benefits
- Private health insurance for you and your dependents
- Equity in Pazau, with a 10-year exercise window after you leave
- 26 weeks of fully paid parental leave for every parent
- Pension contribution matched up to 6%
- €2,000 a year for learning, plus conference travel when you're speaking
- 27 days of paid holiday plus public holidays, and a company-wide week off at the end of December
See the full benefits overview on our careers page.
Our interview process
- Recruiter call (30 min). We walk through the role, compensation and timeline, and answer your questions first.
- Hiring manager conversation (45 min). A conversation about work you're proud of and the problems this team owns.
- Account scenario (60 min). You'll prepare a short QBR for a fictional customer from data we provide and walk us through it.
- Final interviews (3–4 hours, virtual or on-site). Three or four conversations with the people you'd work with every day, including one cross-functional partner.
- Founder conversation and references. A 30-minute conversation with Amara or Lukas, then two references you choose.
Most candidates go from first call to offer in three to four weeks. You'll hear back from us within three business days after every stage, and every candidate who reaches final interviews gets written feedback.